Terms and Conditions
Guide IR USA is a division of Unified Optics Corporation. Please note that all charges, payments and shipments will be made under our corporate name. This will reflect on your Invoice, Credit Card billing statements, package labels, packing slips and all email correspondence.
Many of our products are subject to export restrictions per US ITAR regulations. Please visit our ITAR Export Regulations page for details. If you have any questions or concerns regarding this matter we urge you to contact one of our sales agents before placing your order.
D.O.A. (Dead on Arrival) Policy
Here at Unified Optics Corp., we take all possible steps to ensure the products you receive are complete and in working condition. Products from the factory are checked to make sure all components are present and we check all Image Intensifiers and Thermal units to make sure they are performing to our high standards before shipping. However, if the product should arrive D.O.A., the customer must report it to us within seventy two (72) hours of receipt and we will gladly expedite an exchange of the product if the following conditions are met:
- The product was not modified or disassembled in any way as to void the factory warranty.
- The customer contacted us in a timely fashion and was issued a Return Merchandise Authorization (RMA) number.
Refund Policy
The customer has fifteen (15) days after product purchase to request a refund. All products falling outside the D.O.A. policy are subject to a 15% restocking fee. This fee is charged because all return units are sent back to the factory for inspection, recalibration, refurbishment, and repackaging. We advise customers to purchase products from Unified Optics Corp. with care and consult one of our experienced agents for guidance on the application or capability of a product. Shipping costs are not refundable.
Each refund will be treated on a case by case basis depending on circumstances. Refund requests must be reported to Unified Optics Corp. by contacting sales@unifiedoptics.com along with the invoice number and contact information. No return shipments will be accepted by Unified Optics Corp. without an RMA. It is under the full discretion of Unified Optics Corp. to allow or deny refunds which fall outside the scope of this policy.
Unified Optics Corp. will always protect your privacy. We only share data required in the ordinary course of consumer business, including information necessary for validation of credit transactions, verification of identity, shipping and billing addresses, tracking orders and visitors, obtainment of payment, marketing and merchandising efforts, improvement of your consumer experience, and other data as described in this Policy. Information will not be shared with parties outside of those that require the specific data to perform their function in the relative processes.
Personal Information
If you only browse Unified Optics Corp.‘s website, there is no need for you to provide any personal information. However, if you choose to purchase an item from us or provide us with your personal information through live chat, forums, testimonials, reviews, feedback forms, or other means, you consent to the transfer and storage of the personal information you choose to provide. This information allows us to supply you with a consumer experiences tailored to your specific needs.
We may request or retain the following for our database:
- Your Name
- Bill-To and Ship-To Information
- Contact Information, including Email Address and Telephone Number
- Financial and Credit Information, as needed
- Order Information
- Information Specific to Individual Customers
- Export Compliance and Domestic Compliance Certifications
- End Use, End User, Country of Ultimate Destination Information
- Any Information Required by the U.S. Department of State or the U.S. Department of Commerce for Export Licensing
- Identifications or Employers, as needed to verify law enforcement, military or professional status
- Internet Protocol Address
Unified Optics Corp. collects and uses Users personal information for the following purposes:
Disclaimer
There are certain risks in using any information, software, or products found on the Internet; and Unified Optics Corp. cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a convenience to visitors, to be used for informational purposes only. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND.
ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE’S CONTENT, Unified Optics Corp. DOES NOT WARRANT OR REPRESENT THAT THIS SITE’S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH Unified Optics Corp. ASSUMES NO RESPONSIBILITY.
ALL OF THE MATERIALS PROVIDED HEREIN, INCLUDING ALL OF THE MATERIALS AVAILABLE ON THIRD PARTY SITES, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Unified Optics Corp. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Warranty Disclaimer
Factory Warranty information is provided, where applicable, for individual products in their item descriptions listed on the site. Unified Optics Corp. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Unified Optics Corp. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.